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消费吃亏?BBB教你争权益
消费者意识日渐高涨,要如何保障自身权益,享有愉快的消费经验,为一门不小的学问。消费过程中,商家和顾客时常因为认知不同而产生纠纷;由于担心投诉过程麻烦,部分消极的消费者常选择自认倒楣,但他们忽略的是,社区中有许多为帮助消费者和商家而存在的机构,提供专业且中立的评断和服务。卑诗优良商业局(Better Business Bureau,简称BBB)就为一个具有公信力的机构,提供各项讯息和资源,鼓励民众了解自己权益并给予适当协助。
http://www.chinasmile.net/csnews/news/laws/bbb.shtml
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