paypal把我的钱CHARGE BACK了。我该怎么办？

[awing]

联系了PAYPAL，他们说那个用来付帐的credit card被盗用了。可我的货已经发出，我有TRACKING　NUMBER，而且已经显示客户签收了。跟PAYPAL说明了情况，可他们对此置之不理。只知道把钱要回去。

现在我的情况是钱被扣回去了，可货却要不回来！大家能否给点建议，应该怎么办。做点小生意不容易，赚来的一点辛苦钱还要这样赔进去！

[E_tiger]

我没有被charge back过的经历,只以我被limited account的经验讲, 积极去联系他们. email, fax, telephone, 把所有你能提供的一切证据提供给他们, 他们应该有个解决问题的办法. 也许耗时较长,做好心里准备.
不过说到PayPal, 我还是想骂一句:这群白痴混蛋们!

[dalaohui]

I have the same experience about 2 years ago. You can try to contact them, but I dont think they will help you at all. At that time, I checked internet for solution. A lot of people has the same bad experience and PayPal didn't do anything to help them.

Hopefully after 2 years they have improved their service a bit. Good Luck

[S-LED]

作者: awing

联系了PAYPAL，他们说那个用来付帐的credit card被盗用了。可我的货已经发出，我有TRACKING　NUMBER，而且已经显示客�...

I don't know what's the best solution. I have done more than 2 thousands of PayPal transactions and I don't have a single charge back yet. But here is my 2 cents.

1) Some online business have higher charge back risk than others. Exam the risk to profit ratio again if you have too much of charge back.
2) If you are doing lots of PayPal transactions and the chargeback is just a very very small portion than let it be that way. As long as you are making a decent profit, don't worry about that too much. It is just the cost of business.
4) Check the PayPal's help pages and the Terms and Conditions. Find out what PayPal's policy about this.
3) Check that charge back transaction to see if "seller's protection" is "eligible" or not.
5) Make a list of the courtiers / areas that you don't do business with. Beware of buyers from certain countries/ regions.
6) Move on. It is not the end of the world. Sell more. The more you sell, the less charge back you have ( except for high risk business).
7) Do a google search on ....
I did it for you:
http://www.google.com/search?hl=en&r...geback&spell=1

[自由人]

碰到不讲里的,PAYPAL也没有办法,只能从你帐户扣钱.这种情况还是有的,并且不少.
我感觉不用浪费时间了,这跟信用卡公司一样,最后的损失都是商家的.

[f2a]

作者: S-LED

I don't know what's the best solution. I have done more than 2 thousands of PayPal transactions and I don't have a single charge back yet. But here is...

这么厉害啊!是不是你的金额小?

Paypal说不保护没有confirm address的交易,但很多客户都不会去confirm他们的地址.

Paypal是比较流氓,收那么高的手续费但不做事. Paypal应该去处理这些,要不然商家总是吃亏.



看过一个老外卖了台手提电脑给别人结果被chargeback了又损失一台手提电脑. 唉~~~

[S-LED]

作者: f2a

这么厉害啊!是不是你的金额小?

Paypal说不保护没有confirm address的交易,但很多客户都不会去confirm他们的地址.

Pa...

There is always a risk of chargeback whenever you accept credit cards, online or offline (face to face), through PayPal or through your own Merchant Account.

Banks do the same thing. They protect the buyers first. So don't just blame PayPal. Weigh the risk before you go for the transaction.

[penchacha]

不知道，这种情况可不可以联合起诉 PAYPAL。 他收了那么高的手续费，理应承担这种风险。对小生意来说，这种损失是不可以接受的。有没有懂法律的朋友可以帮忙。

[penchacha]

照道理来说，信用卡公司收大约2%的手续费，但是如果碰到用假卡，所有的损失都是由信用卡公司来承担，商家还是能拿到货款的。 PAYPAL收的费用比信用卡还高，没有任何道理他让商家来承担风险。

[penchacha]

如果损失在一万元以下，可以试试这里的small claim court。不需要律师，也没有什么费用，你从电话本上查一下地址，自己去跑一下。 然后把你要起诉他们的文件寄给PAYPAL. 也许他们就会主动和你联系还钱给你。

[自由人]

作者: penchacha

照道理来说，信用卡公司收大约2%的手续费，但是如果碰到用假卡，所有的损失都是由信用卡公司来承担，商家还殮.

那家信用卡公司给你2%手续费?那家信用卡公司承担损失?笑话!

[S-LED]

作者: penchacha

照道理来说，信用卡公司收大约2%的手续费，但是如果碰到用假卡，所有的损失都是由信用卡公司来承担，商家还�...

Please do some reading about Chargeback.

http://en.wikipedia.org/wiki/Chargeback

[awing]

PAYPAL目前对此的态度是不理不睬。连点基本的处理方法或建议都没有。他们的服务跟高额的手续费不相衬。

PAYPAL一再强调信用卡被盗。我发货时，收货人的姓名是与信用卡持卡人的姓名一样的。那么倒底谁签收了货呢？

联系邮局，因为发货时购买了保险和签名服务。邮局有责任查核收件人的姓名。如果按PAYPAL所说，信用卡的主人不是收货人，并没有签收过任何货物，那么邮局就该对把货交给不同的人而负责。邮局的人说他们会验证收件人的证件，所以他认为这是买方的欺诈行为。最后邮局的人建议报警。由于收货人不在安省，所以还要向收货人所在地报警才行。

我正在考虑要不要报警。。。

[S-LED]

作者: awing

PAYPAL目前对此的态度是不理不睬。连点基本的处理方法或建议都没有。他们的服务跟高额的手续费不相衬。

PAYPA...

Can you tell us more about these:
1) Where was the package shipped?
2) Who was the carrier? Canada Post? USPS?
3) How much was the product you sold?

Searched the PayPal's help pages for "seller protection", I got this:
---
For what situations will I receive seller protection coverage?

If you are eligible for coverage under the Seller Protection Policy, you receive coverage in the following situations:

* Credit card chargebacks resulting from fraudulent card use.
* Fraudulent non-delivery credit card chargebacks.
* Fraudulent non-delivery claims filed with PayPal.
-------
https://www.paypal.com/cgi-bin/websc...1e24bdaa002beb

[f2a]

作者: S-LED

Can you tell us more about these:
1) Where was the package shipped?
2) Who was the carrier? Canada Post? USPS?
3) How much was the product you sol...

但如果buyer的地址是unconfirmed,paypal是不负责的.

[awing]

作者: S-LED

Can you tell us more about these:
1) Where was the package shipped?
2) Who was the carrier? Canada Post? USPS?
3) How much was the product you sol...

1, Montreal
2, Canada Post
3, $300

郁闷中....

[malibu2005]

Have repeated countless times, don't send the item until cash in your hand!

Regardless what you fax/sent to paypal, you won't get your $$ back except the bad guy return the $$ to paypal.

you use paypal, you should prepare for these kinds of rip-off. There is NO so called Seller protection in paypal's dictionary ever! Don't be fooled by those "protection", Paypal only protect their own pocket, neither buyer nor seller.
feel sorry to see you learn the lesson in this way.

PS: what is the recipient address? if the bad guy is in Canada, you could contact local Law enforcement to track him/her down. good luck.

[buss]

paypal就是这样黑心肠！

我遇到一个坏家伙，我交易之前（我对网络交易很警觉，但是上当多次）还叫paypal去查此人是否偷窃别人账户。paypal说没事，最后我交易了。半个月后，果真是偷账户的，叫我还钱。

我的账户现在是负的。我才不会去还的。为什么paypal收5％的手续费却不承担任何责任？没天理。

我才不管是否他把我的账户变成limited，要想我承担几百刀的损失没门。

paypal比网上很多没有监管的公司还要黑心肠。

庆贺paypal在中国彻底失败！

[687]

我有过类似经历。当时是报了收件人所在地的警局，其中周折也很多，电话传真不知多少，最后算是追回来了。看你的case，估计金额不够立案，但是试一试总是好的. good luck!

[格林威治]

作者: buss

paypal就是这样黑心肠！

我遇到一个坏家伙，我交易之前（我对网络交易很警觉，但是上当多次）还叫paypal去查此�...

你跑不了，你可以不还钱，但是也就上了加拿大国家信用局的黑名单，瞧好吧。